Contact 2018-05-07T04:49:51+00:00

Contact us

Contact us for any and all enquiries below!

We might have already answered your query below in our Frequently Asked Questions!




Address

10 Enmore Street,
North Geelong, VIC, 3215
Australia

General/Sales

sales@sportproducts.com.au
+61 419 553 755

Branding

info@sportproducts.com.au

Director

Kerrie Landy

klandy@sportproducts.com.au

Frequently Asked Questions

I’ve not received my order confirmation. 2017-07-13T05:02:10+00:00

Please give a few hours for our system to register your order and send you confirmation. Also, make sure you’ve checked your spam and junk mailboxes in case our confirmation has been sent there.

Alternatively, send us a message through our contact us page letting us know your order hasn’t been confirmed and detailing your order.

An item I received is faulty. How can I get a replacement? 2017-07-13T05:01:07+00:00

Visit our contact us page and send us a message including your order number as well as an image of the faulty product with a description of the fault so we can arrange for the item to be replaced.

An item is missing. How do I get it? 2017-07-13T05:00:05+00:00

Visit our contact us page and send us a message including your order number as well as a description of the missing product so we can arrange for the item to be replaced.

I received an incorrect item. How do I swap it? 2017-07-13T04:59:27+00:00

Visit our contact us page and send us a message including your order number as well as an image of the incorrect product so we can arrange for the item to be replaced.

Can I recycle my bottle? 2017-07-13T04:58:43+00:00

Yes, all parts of the Aline sports bottle are recyclable.

How do I clean the bottle? 2017-07-13T04:58:14+00:00

All parts of the bottle are dishwasher-safe to allow for easy cleaning. Rinse well and allow the bottle to dry completely before reassembly. We recommend avoiding the use of any abrasives to clean the bottle.

Is the bottle BPA free? 2017-07-13T04:57:47+00:00

Yes, all plastics are BPA free and the bottle meets food-grade standards internationally.

My order wasn’t what I was expecting. Can I return it? 2017-07-13T04:56:58+00:00

We are happy to provide a refund for unused product, less shipping, the product not be what you were expecting. Visit our contact us page to discuss return options.

I changed my mind about my order after receiving it. Can I return it? 2017-07-13T04:56:07+00:00

We are happy to provide a refund for unused product, less shipping, should you change your mind. Visit our contact us page to discuss return options.

How do I return my order? 2017-07-13T04:55:26+00:00

Should you wish to return an item, in certain circumstances it is more economical for us to simply replace the faulty item. Send us a message on our contact us page if you wish to return or replace an item.

What is your returns policy? 2017-07-13T04:54:51+00:00

We will refund or replace any product assessed to be faulty in manufacture, or where we have dispatched products not matching your original order. A refund will be issued to your credit card or original method of payment.

Do you ship to PO boxes? 2017-07-13T04:54:02+00:00

Unfortunately we do not ship to PO Box addresses or Private Parcel Lockers.

Do I need to pay customs/duties? 2017-07-13T04:53:34+00:00

Orders may incur taxes and duties applied by customs in the country where the order is delivered. Any duties and taxes incurred in the country are the responsibility of the customer.

Where is my order? 2017-07-13T04:53:06+00:00

You will receive a tracking number.

Do you ship internationally? 2017-07-13T04:52:31+00:00

Yes.
For the delivery of parcels between 2kg to 10kg, we use Express Post International. This is a premium affordable service, and you can expect delivery within 3-7 business days from shipment date, (between metropolitan areas of major cities) subject to customs clearance and conditions apply, and online tracking is available, to most counties.

Please visit the Australia Post – International Post Guide to access more specific delivery information athttp://auspost.com.au/apps/international-post-guide.html.

If your freight charge seems excessive, we may have alternative options so please contact us for a quote.

What are my shipping options? 2017-07-13T04:51:58+00:00

Our online freight calculator will show your freight charge.
If your freight charge seems excessive, we may have alternative options so please contact us for a quote.

Which currencies do you accept? 2017-07-13T04:51:09+00:00

All orders must be paid for in AUD. The actual amount charged will depend on your country’s financial institution’s exchange rate at the time of processing the transaction.

Do you offer discounts for wholesale or large quantities? 2017-07-13T04:50:31+00:00

If you wish to place a large volume order, visit our contact us page and send us a message detailing your requests.

My account had been overcharged. How can I get my money back? 2017-07-13T04:48:56+00:00

Let us know about the overcharge through our contact page, including your order number and an outline of the transaction, and we will get in contact with you to try to arrange a solution.

Will I be charged international transaction fees? 2017-07-13T04:48:09+00:00

There are a range of credit cards which waive foreign transaction fees when buying items and services from overseas merchants. Card providers will have their own exchange rate, or might use the exchange rates set by MasterCard or Visa.

When will my account be charged? 2017-07-13T04:45:22+00:00

Your account will be charged at checkout of selected items.

What are my payment options? 2017-07-13T04:44:30+00:00

We accept PayPal and major credit cards for payment.

An item I want is out of stock. When will I be able to order it? 2017-07-13T04:43:41+00:00

We work hard to ensure our full range is always in stock so any unavailability will be short-lived. If anything is unavailable check back in a couple of days or if it’s pressing, send us a message through our contact page and we’ll try to work something out for you.

Can I have my order redirected to another address? 2017-07-13T04:42:58+00:00

We can change the shipping address when given enough notice to do so before the product has left our warehouse.
Visit our contact page and send us a message with your order number, original address and desired new address and we will do our best to change it.

Can I change my order? 2017-07-13T04:42:16+00:00

We are happy to amend your order if we receive your request for amendment with sufficient time prior to shipping to do so.
Send us a message through our contact page with your order number and requested change and we will do what we can to change your order prior to shipping.

Can I cancel my order? 2017-07-13T04:41:47+00:00

Shipment is usually next day from receipt of order.
Your order may be cancelled prior to shipment by sending a message through our contact page.